Tech Support Spec, Sr (fos)

Tech Support Spec, Sr

At Entergy, we've been planning for the future for more than 100 years. We've experienced a lot of change, generating power first from sawdust to splitting atoms, harnessing sunlight, and using abundant, clean and efficient natural gas. We are leading the clean energy transformation for the utility industry and continue to explore alternative technologies. We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It's knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, cleaner, and more prosperous future for everyone. Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy's region, a key ingredient to sustained growth for any utility. We also believe a diverse workforce committed to personal and professional growth is critical to our success. We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way. We've committed over the next three decades to reduce our carbon emissions from our operations to net-zero by 2050.

Job Summary/Purpose:

Responsible for developing, implementing and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency and safety of the plant. Position can exist in the following environments: Plant, Plant Support, or Fleet Maintenance. Ensures all work is completed in accordance with Entergy procedures and within compliance guidelines (SoX, EH&S, NERC, etc).

Job Duties/Responsibilities:

• Conduct root cause analysis and prepare reports for management use.

• Provide primary or backup technical support for various plant system and processes.

• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation.

• Provide technical support to maintenance, outage, and smaller capital projects.

• Technical Lead on specific/complex projects.

• Technical Lead on compliance related areas of responsibility and support sites compliance within guidelines (NERC, CIP, EH&S, etc.)

• Schedules contractors to perform work and manages all associated budgets. Closing out contracts and resolving invoice issues as needed. Participating in the Accrual process as required. Participating in the budget development process.

• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs. Plant Support assignments may engage in diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.).

Minimum Requirements:

• Minimum education: High school diploma or GED or equivalent experience.

• Desired: Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field.

• Minimum experience:

• Technical Support Specialist, II: 2-4 years of power plant or relevant technical experience is preferred.

• Technical Support Specialist, III: 4-6 years of power plant or relevant technical experience is preferred.

• Technical Support Specialist, Sr.: 6+ years of power plant or relevant technical experience is preferred.

• Minimum knowledge, skills and abilities:

• Proficiency in all applications of the Microsoft Toolkit.

• Must possess good computer skills.

• Ability to work independent of direct supervision.

• Good communication skills also required.

• Duties often require call outs and work after normal hours.

• Be able to keep records and reports.

• Any certificates, licenses, etc.: None

Working Conditions:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Primary Location: Louisiana-Westlake Louisiana : Westlake

Job Function: Professional

FLSA Status: Exempt Ind

Relocation Option:

Union description/code:

Number of Openings: 1

Req ID: 120645

Travel Percentage: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.