DRC Customer Success Intern - OVIP

Oracle Veteran Internship Program

This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. US Veteran transitioning from active service or active-duty Military Spouse new to corporate experience preferred. Veterans and Military Spouses belong at Oracle. This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today.

About the Oracle Veteran Internship Program (OVIP): Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector. Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available).

Responsibilities

What You Will Do

The primary focus of the Support Renewal Representative is to act as a customer liaison for all Premier Support Service's questions and order quoting and processing. Working in a phone and email system taking the next request as they come in from any Oracle customer regardless of the size. Support Renewal Reps are responsible for ensuring customer's questions are answered and PO are received and processed for all support renewals. Support Renewal Reps are responsible for driving online quoting and PO acceptance online by customers as well as driving auto renewal and other customer automation.

Distinguishing Characteristics

Support Renewal Representative has at least one year customer service experience within the software and/or related services industry. Core characteristics include: Demonstration of strength and confidence in interpersonal communications and diplomacy; Self-motivation and ability to think on one's feet; Ability to acquire new skills quickly; Effective management of multiple tasks and priorities.

Examples of Duties

Answering inbound customer service 0800 line calls and emails

Drives automation through the Oracle store

Contact customers as required to ensure PO's are issued prior to expiration, prioritizing communications based on dollar amount and customer need.

Educates customers on business practices and any associated contractual implications

Ensures customer awareness and understanding of applicable elements of the Support Portfolio

Manages exceptions for customers with issues that may delay or inhibit renewals

Perform contract maintenance as requested by Customers such as contact changes, address/site updates.

Accurately forecasts business

Work as a team sharing the workload across the org, regardless of account assignment or comp plan.

Continual building/refining customer service skills and knowledge

Knowledge and Skills

Technical:

Demonstrated ability to learn new and often sophisticated business systems quickly and effectively

Ability to effectively navigate Oracle and maximize appropriate resources at appropriate times

Comprehension of the Oracle sales process/cycle and Business Practice policies

Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems

Understands business use of Oracle products, services and future directions

Knowledge of Oracle applications a plus

Professional:

Excellent communication and customer service skills

Takes initiative and uses all available resources

Excellent research and problem solving skills

Effectively manages time and priorities to meet service levels

Self-motivated, focused, and driven to achieve goals

Exercises judgment, initiative, and discretion when providing solutions to customers

Able to apply knowledge and make decisions with minimal direction from management

Projects a positive, and professional image

Demonstrated ability to meet target dates

Demonstrated ability to suggest and implement continual improvements

Demonstrated ability to work in collaboration with others to achieve goals

Demonstrated ability to learn new concepts quickly and translate them to their job

Independent and resourceful

Can handle multiple tasks effectively and can prioritize work to meet aggressive goals

US Veteran transitioning from active service or Military Spouse new to corporate experience preferred

About the Company: For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world's first autonomous database and industry's broadest and deepest suite of AI-powered cloud applications.

Additional Information: Hourly wage is $30 per hour. This is a 40 hour per week position Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $19.62 to $38.32 per hour; from: $40,800 to $79,700 per annum.