Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an exciting opportunity to provide exceptional support to customers while working in a fast-paced and collaborative environment. We value professionalism, empathy, and the ability to handle challenges with a positive attitude.

Responsibilities:

• Manage a high volume of incoming calls, exceeding 100 calls daily, while maintaining professionalism and efficiency.
• Upload and organize over 20 documents per day into digital files to ensure accurate record-keeping.
• Provide empathetic and patient assistance to callers, including handling irate individuals with professionalism.
• Multitask effectively to balance call handling, documentation, and other administrative tasks.
• Collaborate with team members to foster a supportive and productive work environment.
• Utilize word processing software and other Office tools to perform daily tasks and maintain organized records.
• Operate and manage a multi-line phone system to ensure smooth communication flow.
• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.

Requirements:

• At least 2 years of experience in a customer service role, preferably in a high-volume call environment.
• Proficiency in Microsoft Word and other Office applications.
• Ability to manage and operate multi-line phone systems with ease.
• Strong multitasking skills and the ability to prioritize tasks effectively.
• Excellent interpersonal skills with an attentive and empathetic demeanor.
• Comfortable handling challenging interactions, including irate callers, while maintaining composure.
• Proven ability to work collaboratively as part of a team.
• Detail-oriented with strong organizational skills for managing documentation and administrative tasks.