Customer Service Representative

Customer Service Representative

We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an opportunity to showcase your skills in a fast-paced environment while delivering excellent service to customers. The ideal candidate will be adaptable, empathetic, and detail oriented, with the ability to manage high call volumes and multitask effectively.

Responsibilities:

• Manage a high volume of incoming calls, exceeding 100 calls per day, while maintaining a detail oriented and empathetic demeanor.
• Upload and organize documents into files accurately, processing 20 or more uploads daily.
• Handle irate callers with patience and professionalism, ensuring their concerns are addressed effectively.
• Collaborate seamlessly with team members to foster a positive and productive work environment.
• Utilize Office tools, including Word, to complete tasks efficiently and accurately.
• Operate a multi-line phone system to provide timely and effective customer support.
• Demonstrate excellent multitasking skills to balance call handling, documentation, and administrative tasks.
• Uphold a pleasant and approachable attitude to enhance customer satisfaction and team dynamics.

Requirements:

• Minimum of 2 years of experience in a customer service role.
• Proficiency with Microsoft Office applications, including Word.
• Familiarity with multi-line phone systems and the ability to manage high call volumes.
• Strong multitasking abilities to handle simultaneous responsibilities effectively.
• Exceptional interpersonal skills with a detail-oriented and empathetic approach to customer interactions.
• Ability to remain calm and composed when managing challenging or irate callers.
• Proven track record of working well within a team environment.
• Attention to detail and accuracy when uploading and organizing documents.