Sr Account Manager

CSC ServiceWorks

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships. Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service. At CSC, we're in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Position Summary

Primary responsibility for managing assigned book of business of medium to large size accounts, building customer relationships, providing data-driven recommendations to improve client business performance, ensuring customer retention and growth, and prospecting/developing new client relationships.

Key Job Responsibilities

• Conduct account performance analyses. Utilize digital tools to identify opportunities for client to leverage current programs to increase sales volume.
• Model, evaluate, and recommend changes to improve account performance and internal rate of return.
• Conduct customer business reviews.
• Determine future capital investment required and develop plan to implement.
• Renew customer lease agreements and contracts. Negotiate for favorable terms based on projected sales volume.
• Monitor and analyze industry trends. Communicate competitive market information to group leadership to assist in the evaluation of sales strategy and long-term planning.
• Match services with customer needs. Demonstrate knowledge of customers, industry, competition, and pricing.
• Structure and negotiate lease and finance programs. Communicate pricing and service strategies.
• Maintain key account information in the CRM.
• Collaborate with internal groups to ensure sustained growth and account management.
• Ensure consistent revenue stream through renewal and new sales opportunities.
• Communicate to/work with manager to resolve unique customer concerns/issues.
• Provide support for overflow customer service needs.
• Participate in training new Account Managers.
• Other duties as assigned.

Benefits & Perks

+ Work Life Balance! + 75% Employer Contribution to Medical, Dental, and Vision insurance + Health Savings Account with Employer Contribution + Year-round Work & Paid Training + Company Paid Life, Short-term, and Long-term Disability Insurance + 401k with generous Company Match + Paid Time Off (PTO) & Holiday Pay + Flexible Spending & Health Savings Account + Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! + Education Reimbursement Program + Paid employee Referral program

What We're Looking For

Required Education & Experience: • High School Diploma or equivalent; and 1-3 years business-to-business sales and prospecting experience • At least 5 years direct business development or account management experience in B2B and/or B2C environments preferred • Bachelor's degree in Sales, Marketing, or Business preferred

Required Knowledge, Skills, and Abilities: • Ability to lead and manage various aspects of sales process – from retaining to renewing – using relationship building and solution-based selling skills • Ability to establish credibility with clients and optimize and expand existing relationships • Entrepreneurial, forward-thinking mindset and motivation to rapidly build new business • Ability to advocate for clients and business partners • Strong interpersonal skills, bias to action and ability to tackle challenges with creative and timely solutions • Excellent written and verbal communication skills • Working familiarity of Salesforce, marketing tools and various go-to-market strategies • A successful track record of presenting information effectively and professionally one-on-one and in small group situations to customers, clients, and other employees of the organization • Demonstrated knowledge of Microsoft Office

Physical Requirements: • Ability to travel within assigned territory • Conduct sales activities with customers at the customer's place of business

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status. CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities. Minimum Salary USD $75,000.00/Yr. Maximum Salary USD $80,000.00/Yr.