IT Support Analyst

It Support Analyst

Insight Global is seeking an IT Support Analyst to join a prestigious international law firm client in Los Angeles, CA. This individual will be a vital member to the firm's IT support team and will be responsible for providing technical support for the business and end user devices, both hardware/software, including PCs, laptops, IP telephones, and mobile devices. This role requires the individual to be in the office five days a week. The day-to-day responsibilities may include:

• Fielding incoming help requests from end users via telephone and e-mail in a courteous manner
• Ensuring all requests from users are logged and escalation procedures are followed
• Maintaining problem status/resolution information in ticketing database
• Ensuring SLAs are met by reviewing the Help Desk inbox and tickets
• Escalating issues and collaborating with the appropriate IT teams to find resolutions
• Updating Help Desk knowledge base with accurate and up-to-date information
• Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
• Troubleshooting Android and Apple iOS software issues
• Maintaining expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions
• Supporting the Help Desk team and responding to hardware tickets

This position starts off as a 6 month contract and then will convert to a full-time role, dependent on the overall performance and business needs. This position requires individuals to be local to LA (Century City) – in the office 5 days a week. Compensation $35-45/hr. Exact compensation may vary based on several factors, including skills, experience, and education. While on contract, benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 2 years of professional experience supporting end user equipment in a high volume corporate or law firm environment
• Strong understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications
• Mobility management, MDM, and dual authentication experience across mobile technologies (iOS and Android)
• Excellent customer service skills, communication skills, and must be a team player
• Bachelor's degree preferably in technology
• Experience working at an Am Law 100 firm