Computer Support Technician

Computer Support Technician

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Computer Support Technician to join our team in Los Angeles, California (US-CA), United States (US). Position Overview: We are seeking a skilled and customer-focused Computer Support Technician to join our on-site IT team at a hospital. This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate will have strong technical expertise, excellent communication skills, and a commitment to service excellence.

Key responsibilities include: providing hands-on support for desktop computers, laptops, printers, and other peripherals; diagnosing and resolving hardware and software issues in a timely and professional manner; installing, configuring, and upgrading operating systems and applications; relocating and setting up IT equipment for staff moves and department changes; using ServiceNow to manage and document support tickets and work performed; collaborating with clinical and administrative staff to minimize disruption to patient care; escalating complex issues to higher-level support teams when necessary; ensuring compliance with hospital IT policies, including data security and privacy standards; supporting mobile devices and hospital-specific applications; assisting with onboarding and offboarding of hospital staff from an IT perspective; participating in routine maintenance, patching, and updates of systems; providing excellent customer service and maintaining a professional demeanor in all interactions.

Basic qualifications include a minimum of 5 years of experience in a technical support role. Preferred qualifications include experience working in a healthcare or hospital environment, familiarity with ServiceNow or similar ITSM tools, strong troubleshooting and problem-solving skills, excellent verbal and written communication abilities, ability to prioritize tasks and manage time effectively in a fast-paced environment, strong customer service orientation and attention to detail. Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional (ACSP), and ITIL Foundation Certification are preferred but not required. Education: a high school diploma or equivalent required; an associate degree or technical training in IT preferred.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is $32.43/hr. – $34.61/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.