Account Manager - West, Crozier

Accounts Manager, West

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Crozier Fine Arts is seeking a solutions-driven Accounts Manager, West to join our Customer Success Team. In this role, you will be responsible for building, growing, and strengthening client relationships by acting as the main point of contact, delivering client-oriented solutions across Crozier's portfolio, and driving team performance through effective coaching.

What You'll Do (Responsibilities)

In this role, you will:

• Manage client relationships: Serve as the main point of contact for clients, ensuring the highest levels of client satisfaction and growth of the account.
• Strategic account planning: Develop account plans and quarterly business reviews, and execute on all aspects of account and project management.
• Consultative problem solving: Utilize a consultative approach to determine technical requirements, design solutions, define dependencies, assess risks and build proposals.
• Project execution and oversight: Manage a range of service projects, from supporting day-to-day transactional needs to working on complex, large-scale, and international projects, ensuring work stays within scope and budget.
• Collaborate and direct: Work closely with multiple operations and business functions, as well as external partners through the sales and project lifecycle. Provide clear and concise directives to operating departments and agents, ensuring estimates, work orders, and invoices are clear and timely.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• 3 to 5 years of experience in sales, account and/or project management
• Prior experience with selling and account management, sales process, client lifecycle management, global trade, project management workflows or inventory management required
• Proven ability in strong verbal and written communications skills, attention to detail, time management, and a solutions-driven approach.
• Experience of in-field art handling, inventory, rigging, or other collections care activity is preferred, but not required
• Must be able to travel/report to Crozier & client locations within market, as needed

What We Offer (Benefits)

In this role, Crozier Fine Arts offers global connectivity to learn from teammates who share your passion for art.

• Pay: Starting at $75,300.00/an (Negotiations Depending on Experience), and is bonus eligible
• Location: Los Angeles, CA
• Competitive compensation and benefits aligned with the experience.
• Flexible PTO including wellness time and sick leave & 7 paid holidays
• 3 floating holidays beginning January 1st
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.