Technical Account Manager

Role Description

The Technical Account Management Team handles relationships with the technical contacts at member firms, software providers, and data vendors. The team is responsible for technical on-boarding, attending face-to-face customer meetings, technical consultations, functional support, client readiness, and acts as a liaison between the client and internal teams.

The team provides support for the following markets and services: London Stock Exchange, Turquoise, TRADEcho, Group Ticker Plant (GTP), and RNS Data Feed products.

Key Responsibilities

• Be responsible for all aspects of the technical relationship with a set of named accounts.
• Provide functional support, technical advice, and project information to new customers and existing customers during product and system upgrades and changes.
• Understanding the impact that proposed product and system changes will have on client systems and feed this back to the internal teams.
• Identify all client readiness activities for assigned projects and act as the client-facing Technical Lead.
• Liaise with software development, project management, network support, and business teams within each account during the on-boarding of new systems and development of existing systems and market migrations.

Key Behaviours

• Maximizing opportunities – Open to and willingly adopts new processes / approaches / ways of working. Seeks information from colleagues / clients.
• Communication – Oral and written communications are tailored to their audience's needs.
• Teamwork – Proactive and demonstrates initiative.
• Planning – Plans activities, provides progress reports and records; attends relevant meetings to represent function groups. Prioritizes activities / projects according to business need.
• Analysis & Problem Solving – Analyses issues to identify the most appropriate solutions. Utilizes all available resources and toolsets to investigate and resolve problems.

Candidate Profile / Key Skills

• Relevant industry experience within professional and client focused environments.
• A good understanding of Equities markets would be an advantage.
• Strong technical knowledge of trading systems, market data, post trade and a good knowledge of FIX protocol.
• The ideal candidate will have a degree in a technology, business, or engineering subject.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy, and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.