Account Manager

Account Manager

We are seeking an experienced Account Manager to join our Private Sector sales team, with a strong emphasis on growing and expanding customer accounts while actively driving new business opportunities. This role is weighted more heavily towards account management, owning and growing a defined portfolio of customers, but with an expectation that you will also proactively identify, develop and convert new logo opportunities within the private sector.

You will be responsible for building trusted, long term relationships with customers, deeply understanding their business and technology landscape, and positioning Logicalis as a strategic partner in their digital transformation journey. Working closely with vendors, pre sales and delivery teams, you will shape solutions across our full go to market portfolio while delivering sustainable revenue and margin growth.

Key accountabilities:

Account management and growth

• Own and manage an assigned portfolio of private sector accounts, with a clear focus on retention, satisfaction and long term growth.
• Build strong, trust based relationships with key stakeholders and decision makers, acting as the primary point of contact for all commercial matters.
• Develop account plans that identify opportunities for upsell, cross sell and expansion across Logicalis solutions and services.
• Manage the full sales lifecycle within existing accounts, from opportunity identification through to negotiation, close and handover.

Business development

• Identify and pursue new business opportunities within the private sector using proactive prospecting, networking and referrals.
• Leverage your professional network to generate new logo opportunities and build pipeline.
• Work with marketing, vendors and internal teams to support go to market initiatives and targeted campaigns.
• Stay across market trends, customer needs and competitor activity to uncover growth opportunities.

Solution and proposal development

• Work closely with pre sales and technical teams to translate customer needs into well scoped, value driven solutions.
• Prepare and present compelling proposals, quotes and business cases that clearly articulate outcomes and value.
• Negotiate commercial terms and vendor pricing to deliver competitive, mutually beneficial agreements.

Performance and reporting

• Achieve and exceed sales targets across your account portfolio and new business contributions.
• Maintain accurate opportunity, pipeline and forecast information within CRM.
• Provide regular reporting on sales performance, customer activity and market insights.

About you:

You are a relationship first Account Manager who enjoys growing accounts just as much as winning new business. You are commercially astute, comfortable managing complex sales cycles and confident engaging at both operational and executive levels.

You bring a customer centric mindset, strong communication skills and the ability to balance account management priorities with proactive business development.

Experience and requirements:

• Proven track record in account management, growing and retaining customer portfolios.
• Demonstrated ability to identify, pursue and close new business opportunities.
• Strong understanding of IT solutions and services across areas such as cloud, connectivity, collaboration, security and managed services.
• Excellent negotiation, relationship building and stakeholder management skills.
• Experience working with vendors and distributors.
• Proficiency in CRM tools and Microsoft Office.

How success will be measured:

• Growth and retention of your assigned account portfolio.
• New business pipeline and converted revenue.
• Customer satisfaction and long term relationship strength.
• Achievement of individual and team sales targets.

Why Join Us? Our promise to our employees, Belong, Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development, and offers an environment where you can do life and work the way it works for you.  Equal Paid Parental Leave for all primary and secondary carers.  Flexible and Focused Ways of Working that empower you to structure your work in a way that best suits you while supporting our customers, people and the planet.  Employee Assistance Program, providing employees and their immediate families with confidential access to a wide range of counselling and professional support services.  Purchased Leave options, allowing you to buy up to 10 additional days of annual leave each year to help you balance life's priorities.  Novated Leasing and Salary Sacrificing options to make your salary work harder for you.  Diversity, Equity and Inclusion Commitment which places Inclusion as a strategic priority for Logicalis Australia, with investment across DEI programs to foster a workplace culture built on accountability, respect and zero tolerance for exclusionary behaviours.  Logicalis Learning Space, our Udemy-powered platform, providing unlimited access to thousands of courses to help you develop new skills, enhance your expertise and drive your professional growth at your own pace.  Investment in Leadership and Career Growth. Logicalis is a place where we see our people as the most valued Architects of Change. Our people progress from Helpdesk to Cloud Engineering, from Sales to Management, and from Operations to Senior Leadership. Here, ideas turn into action. You can make a plan, see it through and genuinely shape your own professional success.

About Us At Logicalis Australia, we are not just changing the game, we are driving the future of technology.  As the Architects of Change™, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.  By combining our global expertise and local insight, we position ourselves as a technology powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers.  You will be part of a dynamic team of 7,000 plus innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today's fast-paced digital landscape. With services that drive transformation and scalability such as cloud, connectivity, collaboration and security, you will help optimise operations and enable teams to reach new heights.  As a global leader, our managed services provide real-time insights into clients' digital ecosystems, 24 hours a day, 7 days a week.  We are proud to be Great Place to Work® Certified for 2025 and 2026, a recognition that reflects our people-first culture and our commitment to fostering an inclusive, empowering and growth-oriented environment.  Join us on this exciting journey and let us shape the future of technology together.