Technical Support Representative | Logan Health Shelby

Health Information Technology Support

Provides frontline support for Health Information Technology (HIT) devices and applications, including desktops, laptops, tablets, printers, scanners, video tech, and peripherals. Delivers excellent customer service while performing break/fix support, routine maintenance, software upgrades, and assisting with IT implementation projects. This position will be based in Shelby, MT but will make day trips twice per month to support the Cutbank, MT location as well.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications:

• Associate's degree in Computer Science preferred; equivalent experience or certifications (A+, Net+, MCP) accepted.
• Strong knowledge of personal computers and common software (e.g., MS Office) required.
• At least 1 year of IT support or customer service experience preferred.
• Excellent customer service, communication, organizational, and critical thinking skills.
• Ability to work independently and collaboratively in a team-oriented, enterprise environment.

Key Responsibilities:

• Deliver outstanding customer support via phone, email, and in person.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot technical issues and escalate when needed.
• Monitor and manage support tickets in line with SLAs.
• Participate in planning, testing, and rollout of IT projects.
• Maintain IT documentation and operational logs.
• Support end-user training and transition for new systems.
• Ensure device and system security through proper configurations and practices.
• Stay current on industry trends, technologies, and security standards.
• Perform other duties as assigned.

Maintains regular and consistent attendance as scheduled by department leadership.

Job duties denoted with an asterisk are classified as Essential Job Functions.

Shift: Day Shift - 8 Hours (United States of America)

Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.