Sales & Education, Account Executive - Miami

Sales & Education Account Executive

L'Occitane is looking for a Sales & Education Account Executive to play a key role in accelerating our growing business within Sephora US. This role will be critical in delivering our brand messaging and product benefits across all Sephora US locations. This retail role includes executing trainings, store events, and sales support in Sephora US doors across their respective market.

Job Responsibilities

Sales Strategy & Execution

• Responsible for driving brand retail sales and executing strategies and initiatives at Sephora US to achieve/exceed sales plans.
• Plan and execute retailer events, sales and training visits in respective service doors that impact brand awareness.
• Plan and execute in-store events, ensuring sales targets are met and strong ROI is achieved.
• Evaluate retail trends to determine resource movements against sales.

Relationship Management

• Build strong relationships with Sephora store management, regional/district managers, event managers, education managers, and retail store associates within multiple retail locations.
• Build relationships with Sephora key retail leadership that will create business opportunities and brand support.
• Accountability for visual merchandising execution in-store and supporting in-stock position, by building collaborative relationships in-market and in-store. Communicate needs to key internal and external stakeholders.

Team Leadership & Freelance Management

• Lead with empathy and accountability, effectively managing resources to achieve ROI and schedule optimization.
• Responsible for recruiting, hiring, inspiring, scheduling, developing, and retaining productive freelance team members. Ensure achievement of "sales per hour" and "items per transaction" goals.

Training & Events

• Responsible for ongoing product training for Sephora accounts within assigned retail territory.
• Assist with higher-level trainings and events in retail accounts to reach assigned sales goals.
• Training for new door openings within the region, in person or virtually.
• Assist with corporate events within the region.
• Maintain a high level of knowledge of all products as well as ingredients.

Operational & Administrative Management

• Ensure all Sephora locations consistently support our product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction.
• Manage/track regional call cycle for in-store visits and virtual call cycle for regional outreach.
• Plan and manage budgets (e.g., T&E, freelance) in partnership with the Sales Director.
• To carry out other duties as requested by management from time to time.
• 8-hour day, split between commute time, administration, and store visit. 5 days each week, in store minimum 6 hours a day. 1 office day per month for administration. The typical work week is Tuesday through Saturday.

Key Performance Indicators

• Provide best-in-class shopper experience to attract and retain customers.
• Meet all deadlines for requests including calendar, call cycle, expenses, and event recaps. Understand Sephora protocols, support, and adhere to their policies.
• Provide competitive feedback to Sales Director.
• Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met.

Requirements

Education

• High school diploma or the equivalent.

Experience

• Prior skincare/cosmetic sales experience (2-5 years preferred) or equivalent retail sales.
• Prior Sephora retail experience.

Skills

• Ability to plan and manage budgets (i.e., freelance selling, sampling, event, and T&E budgets).
• Ability to work collaboratively & build positive/effective business partnerships.
• Strong communication skills.
• Proficient in Microsoft Office Suite.
• Ability to provide best-in-class customer experience.
• Ability to work with all levels of management in a fast paced, high growth, changing environment.

Physical & Travel Requirements

• Full and Valid Driver's License.
• Ability to travel within the US, amount depending on territory.
• Ability to stand for 4 hours or more.
• Ability to work flexible schedule, including night, evening and/or holiday shifts.