Service Desk Intern - Summer 2026

Internship Opportunity

LMI is seeking a self-motivated intern to support a fast-paced, results-driven Service Desk team. This internship program provides undergraduate and graduate students the opportunity to explore IT career paths, develop practical job skills, and gain paid, real-world experience while contributing fresh perspectives and energy to LMI.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

The Service Desk Intern will support end users by identifying, troubleshooting, and resolving hardware and software issues while providing high-quality customer service. Responsibilities include:

• Troubleshoot and resolve hardware, software, networking, and end-user device issues
• Provide support via phone, remote access, and Service Desk tools
• Log, track, and document all issues and resolutions in ServiceNow
• Ensure tickets are resolved within established SLAs and documented thoroughly
• Support standard desktop and corporate applications
• Perform triage and collaborate with other teams to identify root causes and resolutions
• Maintain and manage asset inventory and device configurations
• Create and maintain knowledge base documentation
• Support users in both Windows 11 and macOS/iOS environments
• Attend department, project, and team meetings
• Lift, move, install, and relocate computer equipment such as monitors, printers, and peripherals

Qualifications

• Currently enrolled in a Bachelor's or Master's degree program in Computer Science or related technical field
• Available to work 10–12 weeks beginning June 2026
• Authorized to work in the United States for any employer
• Familiarity with Microsoft Office applications
• Strong written and verbal communication skills
• Strong interpersonal, customer service, and information-gathering skills
• Demonstrated critical thinking, problem-solving, and analytical abilities
• Strong organizational, time-management, and multitasking skills
• Ability to work independently and manage shifting priorities
• Detail-oriented with a commitment to accurate documentation
• Ability to work in a deadline-driven environment
• Maintain confidentiality and professionalism at all times
• Work between the hours of 7:30 a.m. and 6:00 p.m., schedule to be determined

Additional Desired Qualifications

• Experience with macOS, Windows 10, and Microsoft 365
• Familiarity with ticketing systems such as ServiceNow or Remedy
• Interest in gaining hands-on IT experience across Service Desk, Security, Networking, or other IT service areas
• Prior IT or technical support experience is a plus

Other Information

• All intern positions at LMI are paid positions.