Customer Success Manager

Customer Success Manager For Data Partnerships

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

As a Customer Success Manager for Data Partnerships at LiveRamp, you will play a crucial role in ensuring the success of our largest and most strategic data provider partners. This role requires in-depth knowledge of both the data and AdTech industry, and an understanding of data monetization and utilization strategies. The AdTech landscape is complex and rapidly evolving, making this role pivotal in navigating data partners and delivering exceptional results for both our partners and our organization. Decision makers across some of the industry's largest partners will rely on you as an expert to consult their strategy and roadmap across the ecosystem.

Data providers have unique challenges and their solutions are not always out of the box. If you are motivated, creative, a strategic thinker, a proactive problem-solver, and a relationship-builder, we invite you to apply and take your career to the next level.

You will:

• Build and maintain strong, long-lasting customer relationships, including C-level contacts.
• Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved.
• Drive the adoption and utilization of LiveRamp solutions to maximize customer value.
• Identify and proactively address any issues or challenges to ensure customer satisfaction.
• Manage the customer renewal process and work to reduce churn and contraction, as well as identifying opportunities to optimize revenue potential within agreements.
• Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes.
• Demonstrate a deep understanding of LiveRamp products and services to internal constituents as well as external clients and partners. You understand the complexities of the LiveRamp product suite and can articulate their functionality in an "easy to read" fashion.
• Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform.
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders, including owning the QBR process for your assigned accounts.
• Monitor, analyze, and forecast a customer's usage of our products using tools such as Tableau.
• Act as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements.

You have:

• 3-5 years Enterprise B2B SaaS Customer Success Management or Account Management experience, ideally working with data providers, agencies, marketing services in the AdTech ecosystem.
• Experience in troubleshooting technical problems or platforms and managing issues through to resolution.
• Must have experience in complex renewal negotiation.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.
• Acute attention to detail and strong problem solving skills. You achieve thoroughness and accuracy when accomplishing a task with mindfulness of all areas involved.
• Customer-focused passion for delivering exceptional client experiences.
• Experience growing mutually beneficial partnerships and balancing between fixed pricing costs and total revenue potential.
• Familiarity with LiveRamp and its role in the ecosystem from the data provider side.
• Experience drafting QBRs, executive summaries, managing renewals & upsells/cross-sells.
• Ability to operate as independent, self-sufficient and be a self-starter. You need little management, only coaching and mentorship.

This position will be based in our New York City Office two days a week.

The approximate annual base compensation range is $81,000 to $111,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• A comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

More About Us:

LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.