IT Support Associate

IT Support Associate

Join us today and make a difference in people's lives!

Job Description

We are seeking an experienced IT Support Associate with over 10 years of experience to oversee and support our company's end users on IT matters in China. The ideal candidate will have a strong background in PC Support, network support, video conference system support and IT security, along with proven project management skills. The candidate will be responsible for ensuring the stability, integrity, and efficient operation of the IT environment that supports our organization's critical operations in China.

Key Responsibilities

• Provide end-to-end desktop support for Windows-based environments, including installation, configuration, and troubleshooting of hardware and software.
• Deliver white-glove VIP support to senior executives and high-profile users, ensuring prompt and discreet resolution of issues.
• Maintain an excellent level of customer service, ensuring that users are treated effectively and in an appropriate manner.
• Manage and support Active Directory (AD), Azure AD / Entra ID, and Microsoft 365 application services including Teams, Outlook, Office etc.
• Troubleshoot and resolve issues related to network connectivity, peripheral devices, and mobile platforms (iOS).
• Collaborate with global IT teams and regional IT peers to ensure alignment with corporate standards and policies.
• Maintain accurate documentation of incidents, solutions, and procedures. Maintain accurate documentation of IT assets and proper stock keeping.
• Participate in IT projects, upgrades, and rollouts as needed.
• Proactively provide training and guidance to end-users on policies, best practices and new technologies.
• Assist in testing and deploying new applications and systems, including software provided by various local government organizations and global IT.
• Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
• Maintain outstanding communication seamlessly with all levels of users in the organization

Requirements – Skills and Knowledges

• Independent contributor with strong accountability mindset is a must
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Exceptional communication skills, both written and verbal in English is a must.
• Minimum of 10 years of hands-on experience in IT support or a related role in a multi-national organization.
• Previous work-related experience in a customer service-related role could be a plus
• Previous work-related experience in medical device or healthcare industry could be a plus
• Proven experience supporting executive-level users with professionalism and discretion.
• Excellent troubleshooting skills across hardware, software, and mobile platforms.
• In-depth understanding of IT security principles, practices, and technologies.
• Strong problem-solving and decision-making abilities.
• Strong knowledge of:
• Windows OS (10/11)
• Active Directory / Azure AD / Entra ID / Intune
• Microsoft 365 Suite (Outlook, Teams, OneDrive, etc.)
• Experience in imaging PCs with Autopilot including troubleshooting is required.
• Strong knowledge of audio and video equipment, including Video Conference Systems

Preferred Experiences

• Bachelor's degree in computer science, Information Technology, or a related field.
• Project management skills, with the ability to manage multiple projects simultaneously.
• Professional certifications such as CCNA, CCNP, CISSP, or ITIL.
• Strong technical knowledge MS Azure is a plus.
• Experience in managing cloud-based applications like DocuSign and BOX.
• Knowledge of PowerShell and other scripting tools is a plus.

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies: Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.