Customer Service Representative (SAP User)
Littelfuse
Customer Service Representative
Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.
The Customer Service Representative will play a crucial role in ensuring our customers achieve their desired outcomes while using our products. This position focuses on anticipating customer needs, providing timely updates on orders or service changes, and ensuring clear, consistent communication.
About Your Role:
Provides support to customers and outside sales team, address product issues and errors, identifies solutions and recommends action to ensure customer satisfaction. (35%) Uses research and tools to calculate pricing quotations that reflect project and customer requirements as well as project specifications. (30%) Researches market for competitive pricing information; creates reports to summarize pricing. May make recommendations on next steps. (30%) Contacts customers after the sale to provide ongoing service and support and to resolve problems. (5%) Other duties as assigned.
About You:
Education:
- Bachelor or university degree
Experience:
- One to two years of experience
- SAP user (various modules)
- Familiarity with manufacturing and manufacturing cost analysis
- Experience with global manufacturing companies preferred
- Knowledge in MS Office
- Strong analytical skills
- Strong communication skills. Spanish and English speaker.
- High attention to detail.
We are an equal opportunity employer that takes pride in giving every associate the means and the course to make a difference — everywhere, every day.