Senior Customer Success Manager - Swedish (11 - Month FTC)

Senior Customer Success Manager- Swedish (11-Month Ftc)

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them.

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.

As a CSM you will be tasked with:

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include:

• Drive Customer Success & Retention
• Act as a Strategic Advisor
• Deliver Insights & Best Practices
• Champion AI-Powered Enablement
• Monitor & Optimize Engagement
• Collaborate Cross-Functionally
• Drive Measurable Outcomes

Basic Qualifications:

• 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Business Fluency in English & Swedish

Preferred Qualifications:

• Recruiting or other applicable talent experience
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
• Proficient understanding of Sales concepts and Software as a Service
• Bachelor's degree or equivalent practical experience

Suggested skills:

• Communication
• Stakeholder Management
• Data Driven

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Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.