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Customer Service Rep
Assist customers in resolving issues and ensuring compliance with physician orders
Catskill, New York, United States
Entry Level
3 months ago
Lincare Holdings
A provider of oxygen, respiratory and other chronic therapy services to patients in the home.
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Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS:
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Assesses customer need for additional products/services
- Assesses customer compliance with physician orders
- Answers questions and provides customer education regarding products/services
- Documents calls in computerized record keeping system
- Enters customer orders in computerized system
- Verifies and updates demographic information such as address and telephone number in computerized records
About Lincare Holdings
A provider of oxygen, respiratory and other chronic therapy services to patients in the home.