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Customer Service Lead, CHR
Lead CSR team to improve held sales reporting and training across centers
Clearwater, Florida, United States
19 hours agoBe an early applicant
Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.
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Job Title
This employee will lead CSRs by example and be first line for questions and assisting with projects, payors, and training.
Job Responsibilities
- Processes held sales reports by contacting customers, insurance providers, physician's offices, and reviewing with regional accounting office
- Must be knowledgeable of existing and new information regarding Lincare equipment, compliance adherence, insurance coverage criteria, and carrier policies
- Knowledge of Lincare paperwork and internal reports
- Use of the AS-400 and LITE
- Understands the CDR
- Daily checking of employees' task assignments and statuses
- Weekly reporting of held sales decrease and goals to Centralized CSR Supervisor and CHRG Manager
- Daily work on held sales in centers assigned to them
- Assists in the training of new employees
About Lincare Holdings
Provides respiratory therapy and home medical equipment, supporting patients with chronic respiratory conditions and other long-term healthcare needs at home.