Field Customer Success Manager - Chicago Area

Field Customer Success Manager - Chicago Area

Field Customer Success Manager (FCSM), you will be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution.

This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution.

The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use).

The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence.

Responsibilities

Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships

Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions

Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools

Analyze usage metrics and develop strategic action plans to improve performance and engagement

Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements

Track visit outcomes and progress against client KPIs in a structured and organized way

Support new client go-lives and implementation initiatives in the field

Requirements

Licensed Physical Therapist or Occupational Therapist

2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required

Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role

Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day

Self-starter with the ability to work independently while remaining highly accountable

Strong problem-solving skills and ability to adapt in real time

Highly motivated by performance and commission-based earning structures

Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)

An active driver's license in good standing is required

Must have reliable access to a major airport for regional travel

Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%)

Travel reimbursement provided

Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays.