Technical Account Manager - Remote Eligible

Technical Account Manager

As a Technical Account Manager at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. You'll be on the front lines, working directly with a handful of complex clients to understand their unique needs, integrate LILT's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance. This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for customer success. You will thrive in a dynamic environment, embracing the opportunity to travel and work collaboratively with diverse teams.

Responsibilities:

• Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization.
• Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes.
• On-site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers.
• On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform.
• Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution.
• Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows.
• Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams.
• Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives.
• Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 4+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer.
• Strong AI knowledge including an:
• Understanding of how LLMs are trained and how inference works
• Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value
• Understanding of the trade-offs of inference speed, learnings, model sizes and costs
• Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements
• Understanding or demonstrated experiencing using MCP to build agentic workflows
• Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives.
• Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP).
• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript).
• Experience with enterprise software deployments and integrations.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong customer-centric mindset with a passion for ensuring client success.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with translation management systems (TMS) or localization workflows is a plus.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.
• Fluency in multiple languages is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI technology in a rapidly growing industry.
• A dynamic and collaborative work environment.
• Significant opportunities for professional growth and development.
• The chance to make a real impact on global communication and business.