Localization Project Coordinator, Production (contractor) - Remote Eligible

LILT Production Team Project Coordinator

LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

This is a contract position based out of Argentina or India. Authorization to work in Argentina or India is a precondition of employment.

LILT's Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, program management, quality, and talent management, working with some of the world's largest organizations. Working in LILT's Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

Key Responsibilities:

• Executes project management tasks as required by the Production Team.
• Utilizes a range of technical tools and systems to executive tasks, including Jira, LILT Translation Editor, QA tools, Front, and Retool.
• Provides the necessary status updates and handovers to their Project Managers as well as Project Coordinator peers.
• Maintain and exceed performance against KPIs.

Skills and Experience:

• Assigning linguists to projects based on predefined team lists and by applying automation.
• Setting and managing project deadlines according to customer SLAs.
• Tracking assignment status, including acceptance and rejection rates from linguists.
• Communicates well with local colleagues and internal production team members.
• Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time.
• Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines.
• Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues.
• Data entry and administration related to linguist performance, availability and payments.
• Sending and receiving translation quality feedback (revision reports or other format) to linguists.
• Checking status of QA checks in LILT and following up with linguists on non-completion / non-compliance.
• Delivering projects by the project deadlines.
• Ensures all system admin, including data entry, is accurate for their accounts.
• Has a clear understanding of all production workflows and processes related to their tasks and duties.
• Consistently follows correct protocols for their tasks and accounts.
• Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise.
• Bachelor's degree (Master's preferred).
• Proficient in English at a professional level.
• Past experience includes translation, project coordination/management, linguistic or other localization related activities.
• Solid organizational skills including meticulous attention to detail and multitasking skills.
• Able to meet deadlines and work under pressure.

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company and left to start a new company to address this need - LILT.

At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.