Field Implementation Consultant, French Speaking

Field Implementation Consultant, French Speaking

Lightspeed is seeking a customer service-oriented individual based in Montpellier to provide on-site service and technical assistance for our Point of Sale products. The main industry we are involved in is Hospitality including restaurants, hotels and bars. This is a position that will require you to be able to travel and take ownership of interesting projects. This person will play a key role in representing Lightspeed in France, leveraging the social nature of the industry to help promote the product and grow our customer base by the exceptional service being delivered.

We'd like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.

Our customers' success is our success.

What you'll be doing:

1. Project manage rollouts of multiple locations across regions
2. Provide key insights and support for our Strategic/Enterprise customers
3. Travel to customers' locations to help with implementation and provide technical support
4. Plan and organize training sessions with business owners, management team, and/or staff
5. Provide key Lightspeed Partners with support & timely training when needed
6. Guide customers through their setup, implementations and integrations; follow up with key customers
7. Install/troubleshoot networking devices including routers and wireless access points
8. Document and track key customer installation, network details, schematics and other on-site services
9. Communicate with our development team regarding current and ongoing customer and product issues
10. Represent Lightspeed as company ambassadors for all new and existing customers

What you need to bring:

We're a team of 30 people located across Europe and the UK. Our team is responsible for providing customer support for European strategic business customers and guaranteeing an amazing customer experience. Our goal is to make every Mid Market customer a Lightspeed Ambassador.

We're looking for a candidate who has experience with the following:

• Passion for technology
• Technical or Hardware installation/support
• Flexible availability to work evenings and weekends
• Ability to travel to customer's sites, your area will be defined in advance
• Highly organized, self-motivated and self-educated; you will manage your own schedule
• Excellent communication and presentation skills in both French & English
• Strong attention to detail with an emphasis on customer service

Even better if you have, but not necessary:

• Networking fundamental knowledge
• Previous experience in the hospitality industry (restaurants, hotels, ect.);
• Experience at project management of larger projects

We know that people are more than what's on their CV. We can offer full technical training for the right candidate, if you want to learn we are here to help you grow

What's in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that's creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact

… and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Company pension program
• Health and wellness benefit
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.