Associate Customer Experience Operations Manager (permanent Work From Home) - Remote Eligible

Associate Customer Experience Operations Manager (Permanent Work from home)

In this role, you will support the implementation and improvement of tools and workflows across customer experience (CX) platforms, ensuring systems are properly configured, clearly documented, and consistently adopted by teams. You will also provide day-to-day operational support to help optimize workflows and improve the overall experience for end users. The ideal candidate is tech-curious and eager to learn new systems, highly execution-oriented with a strong sense of ownership, and adaptable to evolving priorities and business needs. You are also a strong communicator, able to convey information effectively to both technical and non-technical audiences.

What You'll Be Doing:

• Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
• Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
• Maintain accurate documentation of tool configurations, governance standards, and training resources.
• Provide day-to-day support for end users, troubleshooting issues and escalating when needed.
• Collaborate with team members and cross-functional stakeholders to deliver high-quality solutions.
• Monitor adoption and data integrity, surfacing trends or risks to managers for review.
• Contribute to continuous improvement initiatives by sharing feedback from user interactions and recurring support requests.

What You Need To Bring:

We're looking for a candidate who has experience with the following:

• Previous experience in customer operations, enablement, or technical support roles.
• Exposure to CX platforms (Churn Zero), CRMs, or customer lifecycle tools.
• Strong technical, problem-solving, and organizational skills.

Be A Changemaker

You'll enjoy:

• Genuine career opportunities in a company that's creating new jobs every day;
• Work in a team large enough for growth but lean enough to make a real impact;
• Exposure to modern and proven technology;
• Ability to work and grow in a truly flexible environment;
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club