Customer Experience Representative

Customer Experience Specialist

At LifeNet Health, you are the advantage. Every day, you help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

Location: Virginia Beach, VA (on-site)

Department: Customer Experience

Schedule: Monday – Friday, 11:15 a.m. – 8:00 p.m. (ET), Varied, Overtime Responsibility, Essential Personnel

Clinical Status: Non-Clinical

How You'll Make An Impact

The Customer Experience Specialist provides customer service and administrative support to LifeNet Health's internal and external customers, partners, and other clients. Answers orders or product inquiries, general billing questions, procedures, policies, and available services. Serves as liaison between Marketing and Sales to LifeNet Health clients. Provides exemplary service support for all calls and orders received in Customer Experience. Receives and processes orders for allograft tissue. Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty. Your work will have purpose every single day, contributing directly to life-changing outcomes.

What You'll Do

• Customer Interface: Receives and accurately possesses all orders for allograft tissue including returns. Partners with other LifeNet Health departments including Finance and Distribution to ensure customer orders are processed and invoiced accordingly. Handles and resolves concerns or situations effectively and documents customer complaints.
• Account Management: Provides customer support to all internal and external clients concerning accounts and orders. Rotates on-call responsibilities involving after-hours orders and customer service issues.

What You'll Bring

• Minimum Requirements: High school diploma or GED Two (2) years of customer service experience in a call center, customer service department, or allied health organization.
• Key Knowledge, Skills, & Abilities: Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite. Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization. Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery. Time Management: Ability to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.

Why Join LifeNet Health

When you join LifeNet Health, you're not just taking a job, you're joining a mission-driven community dedicated to making a global impact through regenerative medicine. You'll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That's why our total rewards package is designed to help you thrive both professionally and personally.

Here's how we support you:

• Affordable Medical, Dental, and Vision Coverage - Comprehensive care that won't break the bank.
• Profit Sharing Plan - Share in the success you help create.
• 403(b) Retirement Plan - Invest in your future with confidence.
• Paid Parental Leave - 6 weeks to bond with your newest family member.
• Corporate Sponsored Events - Celebrate milestones and build connections.
• Generous Paid Time Off - Because balance matters:
• 18 vacation days (based on position, tenure, and state laws)
• 9 sick days (subject to local and state regulations)
• 9 holidays (7 standard + 2 floating)
• Flexible Work Program - For approved roles, how and where you perform best.
• Tuition reimbursement - We invest in your growth and education.
• Career & Leadership Development - Expand your impact and potential.
• Wellness Program - Prioritize your health with holistic resources.
• Employee Assistance Program (EAP) - Support for you and your household.
• Incredible teammates - Collaborate with passionate, dedicated professionals.

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the "at-will" nature of employment at LifeNet Health.

Compensation

Salary Range: $16.83 to $22.44 / hour

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications to $22.44 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

Equal Opportunity Employer

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.