Technical Support Rep

Technical Support Representative

Bergen County, NJ

Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and product support to customers. This role blends hands-on troubleshooting, repair work, and customer interaction, with occasional travel for on-site support.

Key Responsibilities

• Provide product support to customers via phone and email in a timely and professional manner
• Issue, track, and process RMA (Return Merchandise Authorization) requests
• Evaluate, quote, and support the repair of returned products
• Maintain and update the internal knowledge base with product issues and solutions
• Perform on-site installation and troubleshooting of products as needed (occasional domestic and international travel)
• Prepare and deliver monthly reports on support metrics
• Complete special projects and additional assignments as required

Qualifications

• Hands-on experience with entertainment lighting technology, including lighting fixtures, moving lights, and controllers
• Strong troubleshooting skills, both internally and in customer-facing situations
• Ability to read and interpret electronic schematics (preferred)
• Excellent verbal communication skills with a customer-focused approach
• Ability to collaborate effectively with customers, vendors, electricians, and technical teams
• Proficiency with Microsoft Windows and Microsoft Office
• Strong organizational skills and attention to detail

Education & Experience

• Experience as a Stage Electrician strongly preferred
• Associates or Bachelors degree in Theatre Technology, or equivalent practical experience
• or Associates or Bachelors degree in Electrical or Electronics Engineering

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, working hands-on with products, and delivering exceptional customer support in a dynamic, specialized industry.

The client offers 18 days of PTO to start, 10 company paid holidays, medical, dental, and vision.

Pay Details: $50,000.00 to $60,000.00 per year