Sales Support Customer Service

Inside Sales / Customer Service Coordinator

Location: Carson, CA

Pay: $50-$55k

Overview: Our client, is seeking an Inside Sales / Customer Service Coordinator. This role supports Sales Managers with all pre- and post-sales activities, maintaining strong communication with existing accounts, and ensuring accurate order management from start to finish. The ideal candidate thrives in a close-knit environment where reliability, punctuality, and teamwork are essential.

Key Responsibilities:

• Support Sales Managers with all pre-sales activities, including maintaining contact databases and managing sample requests
• Handle all after-sales operational activities, including order entry and processing
• Monitor order timelines, adjust shipment dates, and track "due orders" to avoid delays
• Follow up on "pending approval" orders to ensure timely release by Purchasing
• Provide customer support with urgency, accuracy, and strong problem-solving
• Collaborate cross-functionally to resolve issues and maintain customer satisfaction
• Generate artwork requests for customized orders during both sampling and order phases
• Process return orders and ensure all departments are informed
• Conduct overdue customer follow-up per company procedures
• Retrieve sales documentation for regulatory/export requirements
• Archive files per Sales Manager directives
• Support Sales Managers and New Business Development on ongoing projects
• Perform additional duties as assigned

Requirements:

• 2+ years of customer service or inside sales experience
• Strong Excel skills (required)
• Experience with MS Office and ERP/database systems
• Manufacturing, distribution, packaging, or cosmetics industry experience strongly preferred
• Strong communication, organization, and attention to detail
• Reliable, punctual, and highly accountable—critical in a small office environment
• Flexible, adaptable, and able to multitask in a fast-paced setting
• Excellent problem-solving and listening skills
• Spanish language skills strongly preferred (warehouse is primarily Spanish-speaking)

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_814356_3118973