Healthcare Customer Service Specialist
LHH
Healthcare Customer Service Specialist
LHH is partnering with an established healthcare organization that is actively seeking a Healthcare Customer Service Specialist to join their San Diego team! In this vital role, you'll be the first point of contact for patients and providers, handling high volumes of inbound calls, routing inquiries to the appropriate clinical staff, conducting follow-ups, and keeping records accurate and organized.
This is a contract-to-hire role with an hourly pay starting $24.00/hour. There is strong potential for a pay increase, excellent benefits, and hybrid work flexibility upon permanent hire. If you're looking for a meaningful opportunity with long-term potential, please apply today.
Position Details
- Type: Contract-to-hire
- Pay: Starting at $24.00/hour
- Location: Onsite in Mission Valley, San Diego, CA
- Schedule: Monday–Friday, 8:00 AM – 5:00 PM (40 hours/week)
- Opportunity to work hybrid after contract period
What You'll Do
- Answer a high volume of inbound calls with empathy and professionalism
- Provide accurate information and assistance to patients, members, and healthcare professionals
- Transfer calls to appropriate clinical or administrative staff when necessary
- Conduct outbound follow-up calls for reminders or updates
- Document all interactions and maintain accurate records in EPIC
- Ensure compliance with HIPAA and organizational privacy standards
- Collaborate with team members to meet service level goals and enhance patient experience
What We're Looking For
- 1+ years of call center or customer service experience (healthcare a plus)
- Excellent communication skills- both verbal and written
- Detail-oriented with strong data accuracy
- Reliable and passionate about helping others and delivering top-tier service
Why You'll Love This Role
- Competitive pay with room to grow
- Path to permanent employment with great benefits
- Work with a mission-driven team in a respected healthcare setting
- Build valuable experience in a fast-paced, patient-focused environment
Apply today! Interviews are happening now- don't miss your chance to join a team that's making a difference in healthcare every day.