Customer Support Specialist

Customer Support Specialist

A growing company in the Willoughby area is looking to expand its Customer Support team by adding a Customer Support Specialist. This is a temp-to-hire opportunity focused on supporting customers through email and occasional phone communication. The team values strong communication, technical aptitude, and a willingness to learn.

Responsibilities:

• Review and respond to customer requests, primarily via email
• Prepare and send quotes to customers
• Occasionally connect with customers by phone to clarify requests or answer questions
• Maintain accurate records of customer interactions using internal systems
• Collaborate with team members and other departments as needed

Preferred Qualifications:

• Strong written and verbal communication skills
• Good technical skills and comfort with learning new systems
• Previous experience in a customer service or office environment is a plus
• Ability to multitask and prioritize in a fast-paced setting
• Positive attitude and a customer-focused approach

Pay Details: $20.00 to $24.00 per hour

Search managed by: Jessica Robbins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Military connected talent encouraged to apply

Ref: US_EN_27_814350_3102972