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Customer Service Specialist
Manage customer accounts from order placement to delivery ensuring accuracy and satisfaction
Lawrence, Indiana, United States
Junior
$24
– 26
USD / hour
1 week ago
LHH
A global firm specializing in talent development and transition services, including career coaching, leadership development, and outplacement.
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Customer Service Specialist
LHH is seeking an experienced Customer Service Specialist to join a dynamic logistics team in Lawrence, IN. This is a temp-to-hire opportunity offering competitive pay and a stable weekday schedule.
Key Responsibilities:
- Manage customer accounts from order placement through delivery.
- Process orders, cancellations, and changes with accuracy and attention to detail.
- Verify inventory levels, shipment details, pricing, and delivery timelines.
- Communicate effectively with domestic and international customers via phone, email, and online chat.
- Address and resolve customer concerns with professionalism and urgency.
- Maintain detailed records of customer interactions, inquiries, and complaints.
- Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction.
- Assist with incoming calls, credit issues, and office coverage during holidays (excluding Thanksgiving and Christmas Day).
Required Skills & Qualifications:
- Minimum 3 years of professional customer service experience, ideally in logistics or distribution.
- Strong communication and problem-solving skills.
- Proficiency in ERP systems and general computer applications.
- Ability to manage multiple tasks and prioritize effectively.
- Associate degree or equivalent experience preferred.
- Experience in logistics distribution is a plus, but not required.
Pay Details: $24.00 to $26.00 per hour
Customer Service Specialist
Lawrence, Indiana, United States
$24
– 26
USD / hour
Customer Success
About LHH
A global firm specializing in talent development and transition services, including career coaching, leadership development, and outplacement.