Customer Service Representative - Princeton, NJ

Customer Service Representative

Location: Princeton, NJ (100% Onsite) Type: Contract

About the Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This role is fully onsite and involves managing incoming and outgoing mail, as well as providing exceptional customer support.

Key Responsibilities:

• Handle and process incoming and outgoing mail accurately and efficiently.
• Respond to customer inquiries via phone, email, and in person in a professional manner.
• Resolve issues promptly while maintaining a positive customer experience.
• Maintain accurate records and documentation of customer interactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications:

• Previous experience in customer service or administrative support preferred.
• Strong communication and organizational skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proficiency in basic computer applications (MS Office, email systems).

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $21.00 to $23.00 per hour

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_818324_3110032