Customer Service Coordinator

Customer Service Coordinator

We are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced, customer-facing role ideal for individuals who excel in communication, problem-solving, and delivering a strong customer experience without relying on scripted responses.

Responsibilities

• Handle a high volume of inbound customer calls related to service inquiries, account questions, scheduling, and issue resolution
• Provide personalized, solution-oriented support
• Accurately document all customer interactions in internal systems
• Listen actively to customer concerns and escalate issues as needed
• Clearly explain services, account details, and next steps to customers
• Partner with internal teams to resolve customer requests in a timely manner
• Meet productivity, quality, and customer satisfaction standards in a fast-paced environment

Required Qualifications

• Previous customer service experience, preferably in a call center or high-volume environment
• Strong verbal communication skills with a customer-focused mindset
• Comfortable handling back-to-back calls throughout the day
• Ability to think critically and respond naturally without scripted prompts
• Basic computer skills and ability to navigate multiple systems simultaneously
• Reliable attendance and professional demeanor
• Background in billing, account resolution, or customer account management ideal

Pay Details: $19.00 to $20.00 per hour

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply