Customer Service Associate

Customer Service Associate

Location: Ramsey, NJ (Onsite) Pay: $21/hour - Temp to perm Schedule: Monday–Friday, 10:00 AM – 7:00 PM

A great opportunity for a recent college graduate or entry-level candidate looking to build a career in customer service within a professional office environment.

Position Summary

The Customer Service Associate serves as a key point of contact for customers and internal teams, handling inquiries, resolving issues, and ensuring a high level of service across multiple communication channels including phone, email, chat, and text.

Reports To: Customer Service Manager

Key Responsibilities

• Answer inbound phone calls in a professional and timely manner
• Build rapport with customers to establish and maintain strong relationships
• Respond to e-commerce chats and internal ProKeep texts from the sales team
• Manage and respond to customer emails, including return inquiries
• Process requests for Sales Representatives and provide timely follow-up
• Resolve customer issues efficiently and professionally
• Create UPS return labels as needed via ups.com
• Communicate effectively with customers, sales teams, and internal departments
• Perform additional administrative and support tasks as needed

Authority and Decision Making

• Review and release or hold orders within defined guidelines
• Enter and update orders in the system
• Adjust order pricing and quantities as appropriate
• Access customer account information and provide updates to customers and sales teams
• Coordinate special shipping requests
• Process customer credits for returns and billing discrepancies

Qualifications and Skills

• Strong computer skills, including familiarity with SAP, Microsoft Outlook, Excel, Word, Teams, Zendesk, and internet-based tools
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities with attention to detail
• Ability to remain calm and professional in fast-paced or stressful situations
• Strong interpersonal skills with a collaborative, team-oriented mindset
• Self-motivated, reliable, and goal-oriented

Key Duties

• Handle customer and sales inquiries across multiple channels
• Work closely with Accounts Receivable, Shipping, and other departments
• Support order processing and issue resolution
• Act as a problem solver and customer advocate