Business - to - business (B2B) Customer Service & Order Entry Specialist

B2B Customer Service & Order Entry Specialist

LHH is seeking a Business-to-Business (B2B) Customer Service & Order Entry Specialist for a contract to hire position in Southeast Charlotte, NC. This position is ideal for a detail-oriented professional with a strong background in manufacturing or distribution who can manage customer accounts, process orders with accuracy, coordinate shipments, provide customer service, and support workflows from quoting through delivery. This position is fully in office Monday - Friday.

Responsibilities:

Customer Service & Account Support

• Serve as the primary point of contact for B2B customers, providing timely and professional communication.
• Handle inquiries related to pricing, product availability, order status, and shipment updates.
• Build and maintain strong customer relationships through reliable service and problem resolution.

Order Processing & Administration

• Accurately enter, update, and process customer purchase orders in the ERP system.
• Prepare quotes, confirmations, and supporting documentation.
• Ensure all orders meet accuracy standards and comply with internal procedures.

Returns & RMA Support

• Process Return Material Authorizations (RMAs), ensuring proper documentation and follow-through.
• Collaborate with customers and internal teams to investigate and resolve return or quality issues.

Qualifications:

• 3+ years of B2B customer service and order entry experience, ideally within a manufacturing or distribution environment.
• Strong background in processing purchase orders, quoting, and order management.
• Experience handling RMAs or product return processes.
• Proficiency with ERP/order entry systems and Microsoft Office Suite.
• Excellent communication, time management, and organizational skills.
• Ability to work fully onsite Monday–Friday.

Pay Details: $25.00 to $27.00 per hour