Operational Customer Service Assistant - Supplements And Feeds

Operational Customer Service Assistant - Supplements and Feeds

LGC's Supplements and Feeds Testing team are looking for an Operational Customer Service Assistant to join their expanding team.

The primary focus of this role is to provide administrative and customer service support to the Supplements and Feeds Team within LGC's Sport and Specialised Analytical Services (SSAS) department; enabling the efficient delivery of services and day to day handling / management of customer enquiries.

You need to be able to prioritise and react to changing activities, whilst maintaining an excellent level of customer service.

Tasks that will be undertaken:

• Dealing with customer enquiries received via e-mail and phone – triaging responses and promptly dealing with a range of customer enquiries.
• Collation of customer feedback and follow up actions where required.
• General administrative support to the operational team, this may include but is not limited to:
  • Archiving of data and records.
  • Electronic record management.
• Support and conduct data entry and review within Client Management (CRM) and LIMS (Laboratory Information Management System) databases.
• Support invoicing procedures and raise purchase orders.
• Actively monitor and communicate with customers and other relevant internal parties regarding account queries.
• Communicate directly with clients via email and phone regarding routine service delivery activities, including:
  • Submission paperwork queries
  • Sample amendments
  • Work updates and delivery timescales
• Use of LIMS database to actively monitor service delivery performance and track sample analysis progress.
• Communicate and report results out of LIMS database.
• Assist operational team with work planning and batch allocation to ensure customer deadlines are met.

Qualifications:

• Customer service and / or administrative experience involving direct customer contact within a busy office/reception/laboratory environment desirable.
• Can do attitude and willingness to get involved
• Professional approach.
• Excellent attention to detail.
• Excellent customer service skills.
• Excellent written communication skills.
• Excellent time management skills – ability to multitask on numerous activities, responding pro-actively and being able to prioritise appropriately.
• Broad IT competence – Microsoft Office 365 (SharePoint, Teams, Excel, Word, Outlook) etc.
• An awareness of customer management tools, such as Salesforce or other CRM systems, would be beneficial.

Our Values:

1. Passion
2. Curiosity
3. Integrity
4. Brilliance
5. Respect

We deliver world-class solutions and foster an inclusive and collaborative environment where every team member can thrive and achieve their full potential!

Equal opportunities

We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.

For more information about LGC, please visit our website www.lgcassure.com/ssas