Customer Service Agent (m/w/d)

Customer Service/Order Processing Role

You are communicative, service-oriented, and a team player? Then we are looking for you as a reinforcement for our customer service/order processing team! As a progressive media company, we consistently focus on innovation to remain successful in the future. With an engaged team, creativity, and the latest technology, we ensure daily satisfaction for our customers.

Your tasks:

• Point of contact for customer inquiries regarding orders
• Professional and prompt handling of orders and complaints
• Active customer support and consultation in all matters
• Maintenance and updating of customer data and products
• Close cooperation with other departments

You bring:

• Completed commercial education or similar qualification
• Ideally, previous experience in customer service/order processing
• Communication skills and strong service orientation
• Proficient use of MS Office and CRM systems
• Very good German and English language skills

We offer you:

• Varied work in a motivated team that drives innovation
• Personal and appreciative working atmosphere
• Modern offices with excellent transport links directly next to the WU campus
• Independent work and room for your own ideas
• Personal development opportunities through training
• Flexible working hours and home office share
• Attractive package of benefits (job ticket, pension provision, various employee benefits, occupational health care)
• Employee relationship with fair annual gross salary from € 35,000 (full-time basis). The exact salary level is determined individually based on qualification, profile, and work experience.

We offer an innovative working environment with flat hierarchies and a mutual respect-based collaboration.

Interested? If you want to work in an engaged team and actively shape the future of our company, we look forward to receiving your detailed application documents (curriculum vitae, motivation letter).

Further information about LexisNexis can be found at www.lexisnexis.at

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.

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