Client Services Representative

Client Services Representative Job Description

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions.

The below outlines the core job responsibilities of the position. The employer reserves the right to amend and modify these responsibilities should alternate needs arise. The employee must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made.

Required And Desired Skills

• Must be able to work a flexible, part-time work schedule, averaging 15 – 25 hrs weekly, up to 120 hours per month.
• Must have a valid driver's license & working vehicle.
• Must have proof of automobile insurance.
• Must exhibit excellent people skills, with a friendly, welcoming personality.
• Must have the ability to work well with others and be a team player.
• Previous customer service experience desired.
• Computer experience, including Microsoft Office and Google Suite, is a plus.

Responsibilities And Duties

• Serve as part of a team taking care of the needs of a corporate client conducting market research in our facility. Directly interacting with clients from a variety of companies.
• Handle the reception desk, greet all visitors to L&E facilities, determine reason for visit, and direct accordingly.
• Answering telephones, answer general respondent questions, provide directions, transfer calls to appropriate staff members as needed.
• Using computers for a variety of tasks, including Microsoft Office, Google Suite and email.
• Will learn to use various equipment/technology, including copier, printers, laptops, telephones, recording equipment, L&E video streaming, laptop & desktop computers, Focusvision internet streaming, internet access, projectors/screens, TV monitors, Polycom speaker phone.
• Typical CSR duties include emails, printing, copying, use of the internet, setting up audio-video recordings, food ordering, re-plating food, serving clients and cleanup. Also, setting up the facility for client studies; arranging tables and chairs as needed.
• Assist with shopping for client and respondent food, project supplies and facility needs, using your own vehicle (mileage will be paid).
• Keeping client rooms clean, neat and fully stocked, during and after a study.
• Other duties as required by the Client Services Manager or Client Services Assistant.