Customer Service Representative

Customer Service Representative

Location: Hagerstown, MD

Schedule: Full-time w/ rotating weekends

Hourly Rate: $17-$20 + additional spiffs and bonuses

About Larry and Sons

For over 60 years, Larry & Sons, Inc. has been the trusted choice for plumbing, heating, air conditioning, and electrical services throughout Maryland, Pennsylvania, and West Virginia. What began as a small family business in the 1960s has grown into a respected regional business of excellence. Even as we've expanded, we've stayed true to our roots: delivering honest solutions, quality craftsmanship, and exceptional service with a personal touch.

At Larry & Sons, our technicians are the backbone of our success. We know the work you do is challenging, so we make sure you're supported every step of the way—with the right tools, training, and opportunities to grow. We're more than a workplace; we're a team that looks out for one another, celebrates successes together, and treats everyone like family.

Why join our team?

• Competitive Pay
• Weekly paycheck
• Performance Bonus
• Free Uniforms
• 401(k) match & health benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• PTO
• Employee Assistance Program

What You'll do:

• Handle inbound customer calls and convert them into scheduled appointments
• Make outbound calls to schedule or follow up with customers
• Ensure customer satisfaction through follow-up calls
• Update customer records with accurate, timely information
• Maintain communication with dispatch and management
• Remain calm and professional under pressure
• Other duties as assigned

What we are looking for:

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate's or higher a plus)

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE