Customer Success Manager - Remote Eligible

Customer Success Manager

We're looking for a sharp, empathetic, and proactive Customer Success Manager to join our team at Lemon.io. You'll be the human glue between our clients and developers, making sure everyone is aligned, supported, and set up for success from day one. If you love solving problems, connecting with people, and being the go-to person who makes things run smoothly, we'd love to meet you.

What You'll Do

• Own the post-sale relationship with our customers, ensuring they are set up for long-term success
• Run onboarding calls and follow-up check-ins with customers
• Proactively monitor engagement health and spot red flags before they escalate
• Be the go-to person for customer questions, issues, and requests — if something's off, you'll dig in and fix it
• Track dev performance and customer satisfaction; handle replacements or adjustments if needed
• Collaborate closely with our Product, Sales, and Talent teams to close the feedback loop
• Identify upsell opportunities and help grow accounts
• Support churn prevention efforts by staying close to customer

What We're Looking For

• 2+ years of experience in Customer Success, Account Management, or a related client-facing role
• Excellent English (spoken and written)
• Clear, concise communicator who can handle different personalities and situations
• Highly organized and proactive — you catch the small stuff before it snowballs
• Comfortable juggling multiple deals, chats, and tickets at once
• Good judgment, a calm head, and a sense of ownership.
• Weird sense of humor

Work Style

We work mostly async, with written communication and autonomy as key values. Our CS team covers a wide time zone spread, and we offer flexibility in hours — but we're also respectful of personal time. We don't expect weekend or vacation work and try to keep calendars sane.

Tools & Platforms We Use

You don't need to know them all on day one — but it's a plus if you're familiar or a quick learner.

• HubSpot – for deals, customer tracking, and notes
• Slack – for team and cross-functional communication
• Google Workspace – for email, docs, spreadsheets, etc.
• Notion – for internal documentation and task management
• Jiminny – for call recordings and coaching
• Calendly – for scheduling with clients and developers
• Secret inner space only chosen have access to

Who You'll Work With

You'll be part of our Customer Success team and work closely with:

• Sales
• Matching
• Product
• Talent Acquisition
• And of course — our clients and developers every single day

What We Offer

• Competitive salary in USD
• Full remote work with flexible working hours
• 28 working days of vacation a year
• 7 days of sick leave
• Perks cafeteria: annual reimbursements for things that matter to us (health, self-development, travelling, home office upgrade, mental wellness, etc.)
• Mental health support program
• Help with maintaining your Ukrainian PE
• Startup culture with open communication

Selection Process

• Initial screening call with a recruiter
• Paid test task
• Call with a CS team lead
• Call with a sales consultant
• Gathering references
• Call with founders

We are looking forward to learning more about your experience, motivation, and your favorite memes!