Service Desk Analyst

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.

We can train the technical aspects of this role. To train successfully, we are seeking candidates who are willing to learn, receptive to feedback, and collaborative team players. We're committed to investing our time to help advance or launch your career.

Providing first-line IT support to end-users in the Asia Pacific region, key responsibilities include:

• Log and manage user incidents, service, and access requests.
• Account Maintenance (Password Resets, Account Unlocks, etc.)
• Troubleshoot hardware, software, network, and telecommunication issues.
• Ensure compliance with Service Level Agreements and maintain user communication.
• Maintain documentation, research issues, and troubleshoot.

What You'll Bring to Make an Impact

To be successful in the position, you will have previous experience in a customer-centric role.

In addition, you'll also ideally have:

• Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
• Awareness of ITIL best practice methodology.
• Previous service desk experience (desirable).
• IT Degree or Certification/working towards (desirable).

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.

At Leidos, we don't want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2… good. You'll fit right in.