Service Desk Analyst

Service Desk Analyst

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Our team works from Bungendore and Canberra and supports a group that ensures critical information reaches the right people at the right time, directly impacting ground operations.

We seek a Service Desk Analyst to join our team, which maintains multi-user computer systems and assists end users in person and through technology.

Working together with our Leidos team and the customer, our team will:

• Create and manage administrator and service accounts.
• Support and maintain server platforms and related applications.
• Deploy system-wide software and updates. Manage enterprise-wide monitoring platforms to ensure system health.
• Develop and maintain technical documentation, including plans, procedures, and manuals.
• Facilitate effective communication between teams and manage delivery and escalation processes.
• Plan, monitor, and report on team activities and projects to ensure timely delivery and alignment with business goals.

What You'll Bring to Make an Impact:

• Experience in server, desktop, and Active Directory administration in a medium-to-large scale environment.
• Knowledge of Windows Active Directory, DHCP, DNS, Networking, Storage, and Backup.
• Experience with server hardware, VCE vBlock, NetApp, EMC, and Cisco hardware.
• Familiarity with SCCM, SCOM, SharePoint, EMC Networker, Citrix VDI, and McAfee products.
• Expertise in VMware management suite and SharePoint.

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

To apply for this role, follow the links or apply via our Careers page.

Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.

We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.