​​end User Support Analyst​

End User Support Analyst

We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

We're seeking a motivated and customer focused End User Support Analyst to join a new development program designed to build your cybersecurity skills and experience while still delivering high-quality support to our organisation.

The position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).

You'll resolve a wide range of technical issues through walk-up (TechBar), phone, email, and remote support channels, working across devices, applications, user accounts, and AV services, while also closely with our Cyber Security team, attend their meetings, and gain real-world exposure to cyber practices and tools.

This is more than a support role—it's a launchpad into cybersecurity with supported development and hands-on experience in the real world.

Key Responsibilities

• Provide IT support via phone, walk-up service, and ticketing system
• Assist with TechBar operations and face-to-face user support
• Troubleshoot devices and resolve common hardware/software issues
• Support and educate users on IT systems and tools
• Deliver AV troubleshooting and VIP support as needed

Qualifications & Experience

• Passion for cyber security within the broader IT support landscape
• Strong communication and teamwork skills, with a user-focused approach
• Willingness to learn and assist across diverse support functions, following procedures with attention to detail
• Basic knowledge of Windows 10/11, Microsoft 365, workplace tech, and exposure to ITSM tools; familiarity with AV or mobile device management; ITIL v4 certification or willingness to obtain

This role does require the successful applicant to be an Australian Citizen and be able to obtain an NV1 level security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.