Executive Project Coordinator – CRO Support & Quick Response Team Leader

Executive Project Coordinator – CRO Support & Quick Response Team Leader

Are you ready to step into a career-defining role with a company where people always come first? Western States Lodging and Management-a real estate management and development company specializing in senior living, hospitality, multi-family housing, and development-is seeking a world-class Executive Project Coordinator to support our Chief Revenue Officer (CRO) and lead our Quick Response Team (QRT) call center. At Western States, we are more than a real estate management company-we are a relationship-driven organization built on the mission of "Serving You Like Family." Our culture is rooted in personal connection, empowering our teams to deliver excellence and build lasting bonds with our associates, residents, and partners.

Why This Role Is Different

This is not a traditional assistant role. It's a high-impact position at the center of our Revenue Operations (RevOps) organization-spanning Marketing, Brand Experience, Sales, and Revenue Management-where your ability to drive execution and build relationships will directly fuel our growth.

• Executive Partnership: Be the strategic right hand to our CRO-managing their calendar, travel, priorities, and projects with precision.
• QRT Leadership: Oversee our call center team through the QRT Supervisor, connecting performance data with coaching, training, and operational excellence.
• RevOps Enablement: Align cross-functional projects, financial reporting, and presentation decks so leaders can focus on vision and strategy.
• Event & Project Leadership: Orchestrate our annual Sales Summit, Summit Circle incentive trip, RevOps GOAT awards, and quarterly RevOps retreats-ensuring exceptional execution and memorable experiences.
• AI & Automation: Own AI-driven workflows and monthly owner reporting processes to ensure accuracy, timeliness, and operational efficiency.

What You'll Do

• Provide executive-level support to the CRO (calendar, travel, expenses, meetings)
• Lead QRT call center oversight with the QRT Supervisor, ensuring daily/weekly targets are met
• Coordinate financial reporting decks and expense details across RevOps functions
• Manage AI automation workflows for owner and departmental reporting
• Plan and execute events, including the Sales Summit, Summit Circle incentive trip, and quarterly retreats
• Partner with leaders across Marketing, Brand Experience, Sales, and Revenue Management to support high-priority initiatives
• Maintain absolute confidentiality and excellence in all communications

What We're Looking For

Must-Haves

• Proven success as an Executive Assistant, Project Coordinator, or Operations Leader in a fast-paced, high-growth environment
• Advanced expertise in Excel, PowerPoint, Outlook, Word, and calendar systems
• Skilled with AI tools such as Canva, and workflow automation
• Exceptional organizational skills, proactive mindset, and ability to thrive with minimal oversight
• Strong communicator across Teams, phone, email, and in person
• Excited to work cross-functionally in a fast-paced, evolving environment

Nice-to-Haves

• Background in hospitality, senior living, or real estate
• Experience managing call center operations or performance metrics
• Familiarity with financial reporting and departmental expense processes

Why Join Western States

• Pay & Schedule: $21-$30/hour | 20-30 hours per week
• Impact: Drive growth across a rapidly expanding portfolio of 100+ properties in 12 states
• Visibility: Work directly with the CRO and RevOps leadership
• Flexibility: Hybrid schedule with weekly presence in our Salt Lake City office
• Culture: Experience our award-winning "Personal Touch" culture where relationships come first
• Growth: A launchpad to future leadership opportunities across the company

Ready to elevate your career? Apply today to become the backbone of our Revenue Operations team-and play a pivotal role in shaping the future of WSLM.