Cargo Customer Service Agent

Cargo Customer Service Agent

As a Cargo Customer Service Agent with the Summit Air team in Yellowknife, you are responsible for incoming deliveries, customer and community interaction. Summit Air operates across Canada, specializing in passenger charters, cargo transport, and customized flight solutions for industry-leading clients.

Essential Responsibilities:

• Receive, unload and place all incoming deliveries appropriately
• Ability to represent the organization effectively in front-facing situations with customers and the community.
• Compare bills of lading with actual good received
• Inspect all incoming packages/products for defects and damages
• Prepares product for shipment.
• Adhere and follow SOPs
• Follow health and safety policies
• Work as part of the warehouse team, collaborating and suggesting ways to improve warehouse procedures and practices
• Ability to obtain Restricted Area Identification Card

Qualifications:

• High School Diploma or equivalent
• Previous experience in a warehouse or shipping environment would be an asset
• Proven skills in communication and client relationship management
• Ability load and unload trucks (lifting up to 70lbs)
• Basic Microsoft Office (Excel, Word) skills
• Positive attitude and good communication skills
• Ability to work both independently and as part of a team
• Strong focus on safety culture

Work Conditions:

• The role is based at our Yellowknife office and requires on-site presence

Additional Information:

Summit Air, a member of the Ledcor Group of Companies, delivers customized fleet and aviation solutions safely and reliably to support Canada’s North and beyond. We have one of the largest and most diverse fleets in the industry. From moving cargo, to transferring passengers, to recreational flights for adventurers seeking to discover the North, we are a one-stop solution.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity:

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other identifying characteristic are encouraged to apply. Our true blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.