Support Technician

Support Technician

Join Our Team at Learning Without Tears!

Position: Support Technician

Location: Hybrid in Cabin John, MD and Gaithersburg, MD

Are you passionate about education and looking for an opportunity to make a real difference in the lives of educators and children? At Learning Without Tears (LWT), we are a mission-driven, family-owned company dedicated to providing top-tier educational products, professional learning, and digital resources. Our team thrives on innovation, collaboration, and a shared commitment to excellence, creativity, and simplicity.

We believe in fostering an inclusive culture where every team member feels a true sense of belonging and community. Our employees' unique experiences and perspectives drive our passion and innovation, propelling our mission forward.

At Learning Without Tears (LWT), we're on a mission to make learning engaging and joyful for educators and students everywhere. To keep our team running smoothly, we're looking for a Support Technician who's ready to roll up their sleeves and make a real impact. This is your chance to be the go-to tech problem solver, help shape IT processes, and grow your skills in a supportive, mission-driven environment.

What You'll Do

• Be the first point of contact for employees needing IT help-hardware, software, or systems.
• Troubleshoot and resolve technical issues quickly (and keep our team productive!).
• Install, configure, and update software and rebuild or upgrade computers.
• Support our phone system-user setup, voicemail, and hunt groups.
• Document and organize IT assets, software licenses, and system processes.
• Keep an eye on the help desk, track tickets, and share insights to improve performance.
• Create simple "How To" guides so teammates can self-solve future issues.
• Jump in on IT projects that shape the future of our infrastructure.

What You'll Bring

• 1+ year of IT support or help desk experience (education or certifications like CompTIA A+ are a plus!).
• Solid knowledge of Windows 10, Windows Server, MacOS, and Microsoft 365.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent communication skills-you can explain tech in a way anyone can understand.
• Organization skills to juggle multiple priorities without missing a beat.
• A team-first mindset with the ability to work independently when needed.
• Flexibility to occasionally work evenings or weekends.
• Ability to lift up to 45 lbs and handle tasks that may require bending or kneeling.

Why Work with Us?

• Mission-Driven Impact: Join a team passionate about making a difference and driving positive change.
• Growth and Development: We invest in your success with ongoing learning and career opportunities.
• Work-Life Balance: Enjoy flexible work options, generous PTO, and wellness support.
• Inclusive Culture: We foster a diverse, collaborative, and supportive workplace.
• Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition.

Ready to join a team that's changing lives through education?