Implementation Consultant (legal Tech)

LEAP Implementation Consultant

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to "Help lawyers who help people". The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.

The Implementations Team are experienced LEAP specialists who bring new users into our network and set them up for success from day one. As a trusted LEAP expert, you'll work closely with clients to ensure a smooth and efficient adoption of LEAP software, enabling a seamless transition that allows our clients to focus on what they do best.

Reporting to the Onboarding and Transitions Manager, you will work closely with our Data Transition Specialists, Project Manager and Special Projects to ensure a smooth and successful delivery of LEAP, training new clients.

This is a valuable opportunity to make a meaningful impact - guiding clients from their very first interaction with LEAP right through to 'business as usual'.

As an Implementation Consultant you will provide new clients with a successful implementation experience. You will be the key link between our internal experts and our clients. This is a hands-on, client-facing role where your ability to organise, communicate, and guide will have real, lasting impact.

To make this happen, you will:

• Build trusted relationships by understanding our client's challenges and needs and provide/facilitate effective solutions
• Proactively liaise with various stakeholders to ensure the on-time implementation of LEAP
• Perform remote and onsite installations of LEAP software including installation, configuration, training and general support
• Create and maintain documentation and training delivery processes
• Identify the training and development needs of LEAP's new clients
• Develop implementation and training delivery plans
• Prepare and deliver standard and custom training events via web conference tools, web meetings or standard classroom methods in a one-on-one or group setting
• Amend and revise training programs as necessary, to adapt to changes occurring in the work environment

To be successful in this client facing role you will either have experience working in a law firm or with software implementations. On top of that, you will bring:

• Solid understanding of database environments
• Proven ability to manage conflicting priorities and deadlines to achieve business outcomes
• Confidence liaising with internal and external clients and their IT Partners
• Experience using LEAP (nice to have)
• Willingness and ability to travel to meet with clients

You are the type of person who:

• Communicates clearly
• Can gain commitment
• Manages conflict
• Manages work effectively
• Builds customer loyalty

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

What you'll get:

• Your work matters
• Make an impact
• Work with a group of authentic, passionate people
• Well-funded and global
• Flexible and hybrid working
• Grow your career with us
• Have fun with us
• We value your well-being