Implementations Manager

Implementations Manager

As an Implementations Manager at Lean, you will play a vital role in guiding our clients through the technical implementation of our products. This position is essential for ensuring that our clients' engineering and product teams are not only unblocked but also motivated to complete integrations efficiently and effectively. To do this you will need to act as a project manager and gain the trust of the client's team to the point that they treat you as one of their own. When issues arise you will be responsible for escalating issues to the appropriate parties, whether they are within Lean or the client's organization.

A successful Implementations Manager is both consultative and technical, possessing the ability to manage the full onboarding cycle from contract signing through to launch. You will collaborate across various departments, including Sales, Technical Services, Product, and Engineering, to ensure a seamless transition for our clients. Your role is key in turning our clients into long-term, satisfied users of Lean's products.

What You'll Do:

1. Utilize your technical expertise to create scalable and robust solutions for client integrations, ensuring adherence to best practices.
2. Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of client integrations.
3. Serve as the trusted advisor and lead point of contact for customers throughout the implementation phase, tracking progress and ensuring successful and timely launches.
4. Establish and maintain communication with all levels of technical stakeholders, from project managers to senior leadership, during the implementation period.
5. Support ongoing testing efforts by troubleshooting and providing technical insights.
6. Work cross-functionally to improve the customer onboarding experience, collecting and translating customer feedback into meaningful product insights for our Product and Engineering teams.
7. Ensure a streamlined handoff to the Customer Success team upon completion of the implementation phase.

Requirements:

• High level of curiosity and a willingness to learn, coupled with a strong work ethic.
• Proficiency in Arabic to effectively communicate with our clients in the region and understand their needs comprehensively.
• Exceptional project management and communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Understanding of modern software languages and frameworks such as Python and Javascript. You should be able to call APIs and query using SQL. If you are a full stack engineer who wants to be more client facing, this is a great role for you.
• 3+ years of experience integrating and/or providing technical consultation to software teams. Experience working with Enterprise customers is a bonus.
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, etc.).
• Strong communication skills; comfortable leading meetings with high-level decision-makers.
• Prior experience at a growth-stage software company or a payments company is a bonus.

We do not expect you to meet all of the above requirements, so if you're missing a few do not hesitate to apply. The most important requirement is curiosity and willing to put in the work to fill those gaps after you start!

NB. While we think the above experience could be important, we're keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Why Join Us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we're committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data