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Digital Customer Success Manager
Own and drive customer success strategies to optimize LeanIX tool usage and product adoption
Massachusetts, Massachusetts, United States
Junior
3 months ago
LeanIX
A provider of Software-as-a-Service solutions for Enterprise Architecture and Cloud Governance to enable organizations to make informed IT decisions.
2 Similar Jobs at LeanIX
Digital Customer Success Manager
Hybrid and based in Massachusetts region, US
What Is Waiting For You?
- Be considered a LeanIX tool expert both internally and by customers
- Take on ownership of customers and their success with LeanIX
- Maintain a high sense of urgency related to customer requests and prioritize these customer requests
- Answer complex and technical questions based on internal research
- Translate customer feedback into product requirements and reusable content
- Analyze product usage behavior and draw conclusions and recommendations for customers based on this data
- Ensure the success of Customer Success Engineer products with customers
What Are We Looking For?
- 1-3 years of work experience in IT industry
- Strong computer science fundamentals are preferred
- Strong communication and problem solving skills
- Basic knowledge of IT management / the Enterprise Architecture domain
- Have a data-driven understanding of Customer Success
Digital Customer Success Manager
massachusetts, massachusetts, united states
Customer Success
About LeanIX
A provider of Software-as-a-Service solutions for Enterprise Architecture and Cloud Governance to enable organizations to make informed IT decisions.