Service Desk Analyst

Service Desk Analyst

Lasko Products, an industry leader in providing and manufacturing home environment products for over 100 years, is looking to add a Service Desk Analyst to our location facility in Franklin, TN. This will be an onsite role. This position will be a combination of system administration, user administration, and desktop support.

The Service Desk Analyst will design and support the corporate infrastructure solutions, by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.

The candidate will be required to:

• Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.
• Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.
• Identify and document end user requests and escalate for action.
• Provide basic technical help for incidents related to end users regarding configuration, updates, maintenance, and setup of hardware or software.
• Analyze, troubleshoot, and resolve common Microsoft365/Office365 and Microsoft Windows 10/11 issues.
• Manage location specific third-party support and service vendors to ensure operational stability of internal systems.
• Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business based best practices.
• Take ownership of assigned incidents and action through resolution, including prioritization and escalation as appropriate.
• Accurately log all Service Desk ticket activity and work efforts using the defined tracking software.
• Perform user maintenance in Active Directory and Lasko specific applications.
• Support the process of deploying computers and laptops for end users, resolve minor mobile device issues.
• Provide hands-on support for infrastructure engineers when required.
• Perform other duties as assigned.

Qualifications & Requirements:

• Bachelor's degree in computer science, information systems or related field preferred
• Previous experience as a help desk technician, computer technician, or IT support is preferred
• Ability to troubleshoot and resolve multiple issues
• Ability to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Comfortable in a diverse and fast-paced environment
• Goal-oriented, organized team player
• Experience working with network and server management support
• Ability to physically stand, bend, squat, and lift equipment

About Lasko Products

Better Air Starts Here. Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we've grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, such as B-Air, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities nationwide, Lasko continues to set the standard in the air solutions category for another 100 years.

Lasko's mission is to enhance lives by creating comfortable environments with innovative products you can trust.

The company's success is based on Five Core Values:

• Be Bold: Challenge the status quo, courageously pursue the impossible, reject mediocrity.
• Be Together: Work together for success, drive trust and candor with each other, prioritize "We" before "I".
• Be A Leader: Lead with personal conviction, inspire each other to deliver high-quality results, leverage resilience and agility to drive excellence.
• Be Accountable: Consistently deliver to our customers, embrace commitments as a contract, take pride in our actions.
• Be The Change: Demonstrate a passion to win, make a difference at work in our communities, step forward and take initiative.

Why Join Lasko?

At Lasko, we believe people do their best work when they're supported ---- personally and professionally. That's why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.