Customer Service Representative

Customer Service Representative

Provide accurate information to customers regarding production, receipts, and shipments of materials. Maintain accurate inventories and be knowledgeable in recognizing and resolving inventory/reporting issues. Positively represent the company by responding professionally, timely, and accurately to customer inquiries.

Hours: Standard schedule is Monday - Friday 7 am - 3:30 pm

Location: St. Joseph, MO / Hampton, IA

Pay: $22 per hour

Job Responsibilities:

• Data Entry and Reporting: Daily analyze production reporting sheets, receipts, and shipment paperwork for accuracy. Report this information accurately and timely to customers via customers' requests. Enter accurate information into ERP system ensuring matching with the customers' systems. Be proactive in recognizing bills of material inaccuracies both in the system and on production batch sheets. Report end-of-month production to accounting for billing.
• Inventory Management: Support production personnel to understand processes in order to resolve and alleviate reporting and inventory issues. Reconcile customers' systems and report adjustments to customers.
• Customer Relations: Respond to customers' correspondence professionally, timely, and accurately. Be knowledgeable about customers' products and processes to assist with inventory inquiries. Understand and maintain knowledge of customers' systems. Provide month-end reporting to customers and accounting with accurate billing information. Attend weekly customer calls. Act as a backup in the absence of other CS Representative(s).
• Shipping: Receive shipping orders from customers, verify inventory availability. Ensure proper DOT-regulated bills of lading and SDSs' are provided. Relay instructions and other pertinent information to appropriate parties regarding outbound shipments. Report shipments timely to customers, including any requested information.

Skills required:

• Solid Microsoft Office skills
• Excellent typing and computer skills
• Critical reasoning skills
• Excellent organization and strong attention to detail
• Ability to work effectively with internal and external stakeholders

Competencies required:

• Professional, friendly demeanor
• Team-oriented attitude
• Self-starter/Self-motivated

Competencies-Skills (Required):

• Proficiency with the MS Office suite of programs.
• Well-developed communication skills, both oral and written.
• High level of initiative for problem resolution and continuous improvement efforts.
• Ability to work with teams cross-functionally.
• Detail oriented.

Experience-Education (Preferred): At least 1 year of experience in administrative or customer service is desired but not required

Competencies-Skills (Preferred): Experience with a manufacturing environment preferred. Experience with ERP systems, preferably JD Edwards/Oracle. Well-developed time management and multi-tasking skills. Ability to communicate in a variety of methods and with a variety of personalities. Ability to deal with ambiguity. Ability to deal with a changing/evolving environment.